Refund & Return Policy

At Nicoleva Grocery Hub, we strive to provide top-quality products and excellent service. If you need to return or exchange an item, we want to make the process simple and fair. Please read our guidelines below to understand how refunds and returns work.

Eligibility for Returns

• Returns or exchanges are accepted within 3 days of purchase or delivery.
• Items must be defective, damaged, or incorrect (wrong item delivered).
• The product should be in its original packaging, unused, and accompanied by your receipt.
• Perishable goods (such as fresh produce) must be reported within 24 hours of receipt.

How to Request a Return or Refund

1. Contact us at admin@nicolevafresh.shop or call/text +63 917 938 1026. You may also visit us in-store.
2. Provide your order details, reason for return, and photos if applicable.
3. Our staff will review your request and confirm eligibility.
4. Once approved, you can return the item to our store or arrange for pickup, as needed.

Refund & Exchange Options

• Eligible items may be refunded in cash, store credit, or exchanged for a replacement product.
• Refunds are processed within 3-5 business days after approval.
• Delivery fees are non-refundable except in cases of incorrect or damaged deliveries.

Limitations & Exceptions

• Returns are not accepted for items purchased on clearance or final sale.
• Opened or partially used products may not be eligible for return, except in cases of defect or damage.
• Nicoleva Grocery Hub reserves the right to refuse returns that do not meet policy criteria.

Questions or Concerns?

We value your satisfaction and are here to help. If you have any questions about our refund and return process, please reach out at admin@nicolevafresh.shop or +63 917 938 1026. Our team is dedicated to resolving any issues promptly and professionally.

Thank you for shopping with Nicoleva Grocery Hub!