Terms of Service

Welcome to Nicoleva Grocery Hub! We’re dedicated to offering a straightforward, friendly shopping experience for all our customers. By placing an order or visiting our store, you agree to the following terms and guidelines.

Shopping & Orders

• All orders are subject to product availability and confirmation by our team.
• Prices, offers, and product descriptions may change without prior notice.
• Minimum order value for delivery is ₱300. Free delivery for orders above ₱1,000.
• We reserve the right to refuse or cancel orders that cannot be fulfilled due to stock limitations or other reasons.

Delivery & Pick-Up

• Same-day delivery applies to orders placed before 3:00 PM.
• Delivery fees range from ₱30–₱50, depending on location.
• Customers must provide accurate contact and delivery details to ensure timely service.
• Delivery schedules may be affected by weather, holidays, or unforeseen circumstances.

Payment Methods

• We accept cash, debit/credit cards, and e-wallet payments (GCash, Maya, and others).
• Payment must be completed within 24 hours of receiving your payment link or request to avoid automatic cancellation.
• Senior Citizen and PWD discounts are available upon presentation of valid ID at checkout.

Customer Responsibilities

• Please review your order and confirm delivery details with our staff before making payment.
• Notify us promptly of any issues, such as incorrect or damaged items, so we can resolve them quickly.
• Respect our staff and store environment to ensure a positive experience for everyone.

Policy Updates

Nicoleva Grocery Hub may update these terms as needed to reflect changes in policy or local regulations. Any updates will be posted here, so please check periodically.

Contact & Support

If you have any questions about our terms, please contact us at admin@nicolevafresh.shop or call +63 917 938 1026. We are here to assist you.

Thank you for choosing Nicoleva Grocery Hub. We look forward to serving you!